Frequently Asked Questions (FAQ)
All you need to know about ordering watches at Dr. Time
Shoes
HOW CLOSE ARE REPLICA SHOES TO THE AUTHENTIC VERSION?
Replica shoes will always be replicas. They are merely copies and there will always be some flaws, never perfect or same as the genuine. It can although be very hard to tell the difference apart when compared with a genuine for a very good replica.
HOW LONG DO REPLICA SHOES LAST?
Just like authentic shoes, this entirely depends on how well you treat your shoes. Realistically if you take good care of your shoes, they can last for many years, just like its authentic counterpart.
WHAT IF THERE IS A PAIR OF SHOES I WANT AND I CANNOT FIND THEM ON YOUR WEBSITE?
Please drop us an email or WhatsApp on a pair that you want. When sending us a photo, please include the replica shoes site, so that it will be easier for us to check if they have already been replicated)
Ordering and Payment
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
It takes approximately 48 hours for us to verify your payment before we can move on to the next step. The 48-hour time frame may vary per payment method. After your payment has been confirmed we will then send you QC (quality control) pictures of the actual pair you will be receiving. From the point of receiving the pictures you will have a 24-hour time frame to respond to the QC email and authorize us to send out your order to you. If you do not respond to the QC email within 24 hours we will take this as your approval and ship the order out to you. You will then receive an email with a tracking number from our shipping department so you can track your order’s progress.
WHAT IF I WANT TO CANCEL MY ORDER?
If you have not paid for your order yet, please do not pay for it. We cannot remove it from your order history, but that’s not a problem. If you have already paid for your order, please contact me to arrange a refund or store credit.
WHAT PAYMENT METHODS DO YOU ACCEPT
Please check our Payment Methods section on this page to see what methods we currently accept.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once the order has gone through and processed by the bank. The time varies but is usually not longer than 24 hours.
DO YOU OFFER A DISCOUNT ON MY PURCHASE IF I PAY WITH BITCOIN OR BANK TRANSFER?
Yes. You will receive a 5% discount for paying with Bitcoin, Bank Wire Transfer, Western Union or Moneygram.
WHAT IS THE PROCESS IF I WANT TO PAY WITH BITCOIN?
When you select either of these options when checking out you will receive via email the relevant information to complete your payment.
Shipping and Handling
HOW MUCH DOES SHIPPING COST
Shipping costs vary from country to country. Please see our Shipping Fee Table.
HOW LONG DOES SHIPPING TAKE?
Shipping takes between 7-10 business days (not including weekends or public holidays) to arrive to you. Please note that this is the shipping time and does not include the time needed to process your order. We are not held responsible for any shipping delay, as we have no control over the package once we have shipped it out.
HOW LONG DOES VIA UK TRIANGULATION TAKE?
The approximate time frame for via UK triangulation shipping is about 3 to 4 weeks at least.
WHAT SHIPPING COMPANIES DO YOU USE?
Depending on where we are shipping the watch we will either use EMS, DHL 4px or Airmail (Airmail is mostly used for orders of small accessories, like parts, straps, etc.). All shipments are sent using express delivery and are fully track able. Most of the time we use 4px and we always declare the item within the package to be of low value and/or gifts, so it slides undetected by customs.
WHAT HAPPENS IF MY PACKAGE GETS STUCK IN CUSTOMS?
If your package gets stopped in customs and confiscated please contact us, we will either refund or reship (your choice).
WHAT HAPPENS IF MY SHOES ARRIVES DAMAGED?
You have 48 hours from the point your package arrives to tell us if there is a fault with your shoes. If we do not hear of any complaints about your shoes within 48 hours it is acknowledged by you that we have taken this to mean that you are happy with your order and there are no issues to resolve. Please go to the Warranties & Returns section below for a more expanded and in-depth explanation of our policies.
WHAT IS VIA UK FORWARDING SHIPPING?
Some countries have very strict customs and policies. Seeing as China is known for replica goods this can sometimes result in a package coming from China being opened and possibly confiscated. For these countries we strongly advise you to avail of our via UK Forwarding shipping option. For an extra $25 we will have your watch shipped to our agent in the UK, who will then in turn ship your watch to you. This may seem like a much longer process, but ultimately your order arrives to you safe! We will inform you before we send out the shoes of the country you reside have been deemed risky to send to without UK Forwarding shipping.
CAN YOU TELL ME MORE ABOUT AIRMAIL?
Airmail packages usually take between 14-28 days to arrive. If you would like to track your Airmail package please go to the following
Warranty, Returns and Refunds
HOW LONG IS THE WARRANTY ON YOUR SHOES?
We offer a 14 days warranty on all shoes. However you will be the one to pay for return shipping to us. We will cover $20 for the shipping back to you in your country (which is usually the cost of Airmail), so, if you want faster or tracked shipping you would be asked to pay the excess over $20. The watches that we sell are under the warranty of the Makers and as such any repair or modification you undertake yourself or is done by a 3rd party watch-smith/modder will void your 6 month warranty with us, and any repairs you wish us to undertake will be a paid repair, including shipping both ways and the customs risk in shipping to us and us shipping it back to you.
WHAT HAPPENS IF I AM NOT HOME TO ACCEPT THE SHOES AND I CANNOT PICK IT UP FROM THE DEPOT IN TIME BEFORE IT GETS RETURNED TO SENDER?
We are not held responsible if you are not home to pick up the order (shipping companies usually attempt to deliver a few times before sending the package back or hold it in the depot for a couple of weeks to a month for you to personally pick it up). When and if the watch arrives back to us we will re-ship the watch to you at your own expense.
WHAT IF I WOULD LIKE A REFUND?
Unfortunately our items are non-refundable and non-exchangeable for another item or returnable for store credit. It is your responsibility to thoroughly research the shoes you are interested in before purchasing and to make an informed purchase. If your shoes should arrive damaged then we will fix it for free and ship it back to you for free (you only pay for return shipping to us) as per our 1 year warranty. It will be at our discretion as to whether we repair your shoes or replace.
WHAT HAPPENS IF YOU SEND ME THE WRONG ITEMS?
We have never done this before, but if this should happen we will pay for return shipping to us and we will send you out your correct order rapidly, also free of charge.